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Digital health solutions have the potential to make healthcare delivery more personal, convenient, affordable and secure.
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Hervé Balzano
Hervé Balzano
President, Mercer Health and MMB International Leader


Connecting health and tech in the workplace


By hearing first hand from employees and senior decision-makers, Mercer Marsh Benefits, Mercer and Oliver Wyman have identified promising strategies to boost employee engagement and overall health and well-being – and where gaps exist in employers’ understanding of employees’ priorities. The following is a summary of six key findings for the UK.


Six Key Findings for the UK

A Strong Case for Digital Health

62% of UK employers plan to invest more in digital health solutions over the next five years.


Four Employee Segments to Engage

Understanding the differences among employee segments can help employers personalise and design a programme of solutions with the greatest value to their populations.

Patient-Centered Solutions Valued

83% of employees in the UK are willing to share their personal health information for one or more reasons; such as high quality, personalised, and more affordable healthcare.

Desire for a Pro-Health Culture

39% of employers and 31% of employees want a more “pro-health” environment at work but differ on what tools or resources to include to address a wide range of needs.

Trust in Employers High

Despite concerns around data privacy, 66% of UK employees report having some or a great deal of trust in their employers’ ability to protect personal health information.

Growth vs. Mature Markets Differ

Employees in growth markets are often two times more willing to try digital health solutions than employees in mature markets.

The UK findings show a growing appetite for digital health innovations amongst employees and employers. With high levels of employee trust in employers to keep personal health information secure, employers are well placed to provide digital health solutions that employees will engage with, resulting in improved health, increased productivity and better talent retention and attraction. The key to getting this right is personalisation, with four distinct employee segments identified in the study - each with their unique attitudes towards digital health innovations that require tailored approaches.






Explore the global findings


The survey is comprehensive in its geographic reach and comprises seven mature and six growth markets across Asia, Latin America, Europe, the US and Canada, including 16,564 employees and 1,300 senior decision makers (100 per market).


The employee study focused on adults in full-time or part-time work, freelancers and gig economy workers; all between the ages of 18-to-64 years. The employer study was aimed at senior business decision makers in commercial organisations of 50 or more employees. At least 50% of senior decision makers are in companies with more than 500 employees, globally.


Insights on employer and employee views of digital health solutions can help employers determine a health and benefits strategy to help meet both their business objectives and employee priorities.




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